Call Center

Keeping you focused on your core service.

Your customer service team can only perform as well as the capabilities of their tools. With our Contact Center platform, arm your teams with true visibility and mobility to deliver on your customer service promise.

Features

Analytics and Reporting

Using interactive, customizable dashboards, you’ll gather valuable data to monitor performance to lead to better business performance overall.

Real-Time Chat

By integrating chat capabilities into your website, you’ll increase customer engagement through your quick responses.

Call Recording

Ensure your representatives are representing your brand the way you want.

Agent Portal

Completely customize your portal to see the metrics and reports you care about most.

Benefits

Valuable Data Insights

Harness the power of data using pre-made templates or customize your own reports.

Professional, Streamlined Customer Experience

Leverage a full suite of powerful tools without the complexity or expense.

Easy Management

The intuitive dashboards and tools make it easy to keep track of important data and records.

PCI Compliance and Encryption

Make sure your business stays compliant with additional features.

Keeping a positive customer experience at the forefront.

If you’ve been burned by 1-800 numbers before, where the rep can’t find your account, and you can’t remember the security question your company made ten years ago—we’re here to take that burden off your team.

We’re laser-focused on our customer’s experience and building genuine relationships. At Cadence Technology Services, you’ll get great network service strengthened by human connections.